Frequently Asked Questions

Chaptertechs is a premier provider of architectural designs and solutions. We specialize in creating innovative, sustainable, and aesthetically pleasing designs for residential and commercial properties.

You can contact our customer service team through various channels:

• Email: info@chaptertechs.com
• Phone: +27 65 960 3477
• Contact Form: Visit our Contact Page

Our team is available Monday through Friday, 9:00 AM to 5:00 PM, and Saturday, 10:00 AM to 3:00 PM (South African Time).

We offer a wide range of architectural designs, including:

• Residential homes (modern, traditional, eco-friendly)
• Commercial buildings
• Interior design concepts
• Landscape architecture
• Urban planning solutions

Browse our shop to see our full collection of designs.

Yes, we offer customization services for all our designs. Once you've purchased a design, you can request modifications to suit your specific needs and preferences. Customization services are priced separately and depend on the complexity of the changes requested.

After completing your purchase, you will receive an email with download links for your design files. These files are usually in PDF format and include detailed plans, elevations, and specifications. For larger files, we provide secure cloud storage links that remain active for 30 days.

Yes, we offer printed copies for an additional fee. The printed designs are produced on high-quality paper and can be shipped to your address. Shipping fees apply and vary depending on your location.

We accept various payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfer
• Mobile Payment Solutions (selected regions)

All payments are processed securely through our payment gateway.

Due to the digital nature of our products, we have a limited refund policy. Refunds are considered on a case-by-case basis and are typically only granted if there are significant issues with the design files that cannot be resolved. Please review our terms and conditions for more details.

Yes, we provide technical support for all our designs. If you have questions about implementing a design or need clarification on any aspects, our team is available to assist you. Technical support is included in the purchase price for up to 30 days after purchase.

Yes, we maintain a network of trusted builders and contractors in various regions. Upon request, we can provide recommendations based on your location. Please note that while we recommend these professionals based on their track record and quality of work, any contractual agreement would be between you and the builder directly.